Privacy notice
Last updated: 13 November 2026
Phoenix Therapy is operated by Jacqui Shaddick in the Stowmarket area, Suffolk. For questions about personal information used for website enquiries, email [email protected].
Information you send us
If you use our enquiry form, we receive the name, email address, treatment preference and message you choose to provide. Formspree may also process technical information needed to deliver forms and prevent spam. Please do not send medical records, diagnoses or sensitive health information using this form; any necessary treatment consultation is handled separately.
Why we use it
We use enquiry details to respond to your questions, discuss treatments and take steps you request before booking. This is generally to respond to a potential customer or take steps towards providing a service. We do not add you to a marketing mailing list simply because you make an enquiry.
Who handles information
Our site is hosted using Cloudflare Pages. Enquiry forms are processed using Formspree, which forwards notifications to Jacqui's email account. Email services may involve Cloudflare, Google or other providers used to send and receive messages. These providers may process information in countries outside the UK subject to their applicable safeguards and contractual terms.
How long it is kept
We keep enquiry information only while dealing with the enquiry and any reasonable follow-up, and otherwise for as long as needed to meet applicable legal obligations. If an enquiry becomes a booking or treatment, separate record-keeping arrangements may apply. You can ask about retention or request deletion using the contact address above.
Your rights
Under UK data protection law, you may have rights to access, correct or erase your personal information and to object to or restrict some uses. Contact us if you would like to exercise those rights. You may also raise a concern with the Information Commissioner's Office.
Bookings and payments
Online bookings and payments are not yet connected to this website. We will update this notice when a booking or payment provider is introduced.